What is Okendo?
Built specifically for high-performance Shopify retailers, Okendo is a customer marketing platform with all the tools needed to capture and showcase high-impact product ratings & reviews, customer photos/videos and Q&A.
Who uses Okendo?
Hundreds of Shopify and Shopify Plus retailers trust Okendo to power their customer reviews, including many of the fastest growing direct-to-consumer brands such as oVertone, Dormify, NERD Skincare and Paul Evans.
“Okendo has the right features at the right price to make it a no brainer. We are always lean on engineering time so it was a major plus that Okendo was able to complete the implementation quickly and without charge. Their client support is also phenomenal – super responsive and always happy to help.”
Paul Evans, Evan Fript, Co-Founder/CEO
What are the results?
- More reviews: A mobile first approach to maximise review generation.
- Better reviews: Reviews with customer profiles, attribute ratings and photos/videos.
- Increased trust: Establish brand credibility and product confidence.
- More sales: Build shopper excitement and compel buying action.
- Better customer experiences: Integrated with support, loyalty and marketing systems.
What are the top features?
- Automated review request emails: Configurable sending triggers to send request emails at the perfect time.
- Customer photos/videos: Let customers visually showcase their experiences with photos and videos.
- Review displays: Extensive range of widgets to showcase customer-generated content at strategic locations through the buying journey.
- Marketing tools: Push review content to Google Search, Google Shopping, Facebook and Instagram to drive qualified shopper traffic.
- Analytics & insights: Email performance analytics, sentiment analysis, natural language processing and review performance dashboards.
How customizable is it?
All customer-facing aspects can be customized to ensure brand alignment including:
- Review display widgets
- Review request emails
- Review capture forms
What are the integration options?
Okendo is integrated with many of the leading technologies used by Shopify retailers.
Categories of integrations:
- Advertising: Push review content into ad tools.
- Email: Send from your ESP and use review data to inform email campaigns.
- Loyalty: Incentivise reviews using loyalty points.
- Support: Route negative reviews to customer support for triage.
- CRM: Maintain a holistic customer view.
How do we get started?
- Start off with an obligation-free preview on a theme duplicate.
- Then run a 30-day free trial to assess performance.
- Once convinced, pay monthly on either our $99/month or $249/month plan.
