Why doesn’t the upload file appear in my orders?

To ensure that file uploads work our app turns off ajax carts (the carts that popup when you add a product to the cart), and Shopify’s Dynamic Checkout Buttons (Paypal Buy it now buttons).

To test that everything is working correctly, checkout with a file uploaded for a product.

Next, test to see if the file upload gets added to your cart and checkout page. On older installs, you will see a link on the cart, for newer installs you will see a thumbnail image of the file upload.

If everything is working properly it will show up as a clickable link on the checkout page (see image above).

If it doesn’t show up, or is just text without a link to the file, your theme deletes the information before it gets to the cart.

Check to make sure that our settings for Add to cart action are set to Cart Page or Continue Shopping pop-up and not Theme default.

To make sure our options get saved, you can turn off your drawer style cart and send the users to the cart page instead.

Go to the Theme Settings > Cart Page Settings > Select “Page”

Test again and see if the file gets saved in the checkout page.